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All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). Should guests wish to consume their wine or champagne in themain dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per750-ml bottle, will be charged. A corkage fee is a charge that is assessed, attime of service, for every bottle that is served and not bought on thepremises.
Have Fun. Be Safe
We were told we would get new towels sent to our room which never happened, we had to share two towels between 5 people. I understand things happen but the way it was handled was terrible. After reviewing the cancellation policy, it’s time to contact Carnival Cruise customer service to initiate the cancellation process. Carnival Cruise has a dedicated customer service team that can provide guidance and assistance throughout the cancellation process. By gathering this information beforehand, you will be well-prepared to provide accurate details to Carnival Cruise customer service during the cancellation process. This will help expedite the process and ensure that you receive the necessary assistance and information regarding refunds or future cruise credits.
Shipboard Health and Safety
I was literally trying to make payment when they canceled the reservation from underneath me.I was told there was nothing he can do & they had a complete booking. When asked why Carnival was not honoring their 24 hour hold I wasn’t given a straight answer.Carnival has no interest in making it right for a customer when they screwed up! While canceling a cruise may be disappointing, it’s important to remain positive and explore alternative options for travel in the future. Look into rebooking your Carnival Cruise or consider other itineraries offered by the cruise line. With time, you will have the opportunity to embark on new adventures and create lasting memories.
We purchased a photo package for $199…
To log on, once on board, you will need your folio number (found on your Sail & Sign card) and date of birth. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to assure sitting together at one table or several tables close together. Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards.
Once on board, your purchase is non-refundable; you may take home any unopened bottles. Contacting Carnival Cruise Lines through their website provides a user-friendly experience, with contact forms, live chat options, and a comprehensive FAQ section. Lastly, communication via social media enables you to engage with the company and receive updates in real-time. This enables you to engage in real-time conversation with a customer service representative.
For safety reasons, parents and guardians must give consent within the app for guests 12 years and younger to activate onboard chat. Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking.
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When reaching out to Carnival Cruise Line via email, it’s important to be as specific and detailed as possible. Clearly articulate your questions or concerns, providing any relevant information or documentation that can assist the customer service team in addressing your inquiry. This can include details about your booking, the nature of your concern, and any supporting documentation or evidence you may have.
Step 2: Review Cancellation Policy
MS Office or other specific software is not offered and you may not install your own software. While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person. To ensure we have an ample supply, please visit The FunShops™ at /funshops to place your order before your cruise.
The Trustpilot Experience
Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book. The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Keep in mind that it may take some time for the customer service team to review and respond to your email, so it’s important to be patient. However, rest assured that they will make every effort to address your inquiry as efficiently as possible.
To access the live chat feature, visit the Carnival Cruise Line website and look for the “Contact Us” or “Support” section. Often, you’ll find a live chat button or option that you can click to initiate a chat session with a customer service representative. To contact Carnival Cruise Line via email, simply compose a message to their designated customer service email address. You can typically find the email address on their official website or in the contact section of their booking confirmation. When sending an email, it’s important to include relevant information such as your booking or reservation number to ensure a prompt and accurate response.
Upon boarding after our day trip they gave my room to other passengers without even asking me. I booked and paid for that room, along with internet etc for the entire trip. Before canceling your Carnival Cruise, it is important to gather all the necessary information related to your booking. Having this information readily available will make the cancellation process smoother and more efficient.
We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Ticket Contract. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. If you booked directly with Carnival, you can check if your booking has cancellation penalties by logging into your carnival.com profile.
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